FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS: Your order will normally be shipped via UPS or USPS to the address you provide. Tracking numbers are normally sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your UPS/USPS tracking number to track your package in transit.
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. UPS and USPS charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by bad address information.
If a package is returned to us it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restock fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS.
MODIFICATIONS & CANCELLATIONS: We attempt to ship most orders as soon as possible, so it is not possible to modify or cancel an order after it has been processed and sent to the warehouse for shipping. If a custom order is cancelled before shipping, a minimum cancellation fee of 50% will be charged, plus any additional costs we may have incurred.
PRICE INCREASES: We reserve the right to increase the price of any unbilled or unshipped items that are on “back-order” or “notify when available” status. If an item is not available, we may notify customers when they are back in stock, but we cannot guarantee that the price will be the same.
COUPONS: Only one coupon code may be used per order and coupons cannot be combined with other discounts (like free shipping) or used for sale items which are already discounted. Coupons can only be applied against the price of a product and cannot be used for shipping charges, taxes or other non-product items. Coupons are valid only for online orders placed by the customer and may not be used for telephone orders. World Hair Extensions cannot be responsible for coupon codes that are expired, lost, forgotten or never delivered due to email problems. Fraudulent, mis-used or expired coupon codes will not be honored.
FREE SHIPPING, DISCOUNTS & PRICE CHANGES: We may offer free shipping or other promotional discounts on certain products or orders that qualify. If an order is modified for any reason and fails to qualify, the discount may not be available and will not be applied. We reserve the right to change prices and modify or cancel any discounts or promotional offers without notice.
SHIPPING METHODS AND FEES: We reserve the right to change the delivery method you specify to an equivalent method. For example, if you choose “UPS Ground” we may ship by “USPS Ground.” Our shipping charges may be more or less than the actual rate charged by the carrier. We’re sorry, but we cannot bill shipping charges to a customer account or another third-party account. Any requests will for third-party billing will be ignored.
CREDIT CARDS/DEBIT CARDS: When you place an order, we will do an “authorization” of your card for the amount of the order and your bank may place a “hold” on your account for the amount of the transaction. When your order is shipped, we will “settle” the transaction and that is when your card will be charged. This means that we do not actually bill your card until your order is shipped. If your order has been modified, the amount that is billed may be different than the original authorization. If you placed your order with a debit card, you may see the original authorization as a “pending” transaction until your order is shipped and the transaction is settled. This is when the final amount is actually charged to your card. Please note that it may take a few days for the final amount to show up on your bank statement. We do not have any control over your bank’s policies and procedures, so please contact them for any further details. If your order is modified and the total is more than the original authorization, it may be necessary for us to do an additional authorization to your card for the extra amount. In this case, you may see more than one authorization and/or settled transaction on your credit card.
If it is necessary to cancel an order placed with a debit card, we do not have any way of “cancelling” or “releasing” an authorization. Only your bank can do this. The authorization will eventually expire and the “hold” on your account will be released, but the amount of time is determined by your bank and we do not have access to that information. However, we can usually cause the “hold” to be cleared in a few days by simply charging your card for $0.01 (1 cent). We would like to be able to release an authorization hold on a debit card, but due to the design of the Visa/MasterCard system, we have no way of doing it. For further details, please contact your bank.
All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.
MISTAKES AND DELAYS: Mistakes and delays sometimes occur and we will do our best to correct them. UPS or USPS occasionally lose a package or shipments are delayed (due to weather and other factors). All shipping mistakes must be reported within 3 business days of the date of delivery to the shipping address. If we shipped the wrong item or something is missing, we reserve the right to reship it at our expense or refund your money for the missing item. It is always wise to order far enough in advance to allow for unanticipated delays.
INTERNATIONAL SHIPMENTS: International Shipments must clear customs. The rules and requirements for customs clearance vary. It is the customer’s responsibility to pay any additional taxes, fees or duties that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
OUR RETURN POLICY IS A MATTER OF RECORD WITH THE BETTER BUSINESS BUREAU AND OUR CREDIT CARD SERVICE PROVIDERS.